Refund policy

We want you and your pet to be happy with your purchase. If you are not, you can return most products within 7 days of delivery.

What can be returned

  • The product must be unused, in its original condition, and in its original packaging.
  • Products that have been used, washed, or damaged after delivery cannot be returned.
  • Please keep the product tags and packaging until you are sure you are keeping it.

How to return

  1. Contact us within 7 days of delivery at [your support email] or [your WhatsApp/phone number]. Include your order number and a photo of the product.
  2. Once we approve the return, we will share the return instructions.
  3. After we receive the product and check that it is unused, we will process your refund.

Refunds

  • Approved refunds go back to your original payment method within 5 to 7 business days of us receiving the product.
  • For cash-on-delivery orders, we will refund by bank transfer or UPI. We will ask you for the details.
  • Original shipping charges are not refunded unless the item was damaged, defective, or incorrect.

Damaged or wrong items
If your order arrives damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund, including shipping.

Exchanges
If you need a different size or colour, contact us within 7 days of delivery. Exchanges are subject to stock, and the same conditions apply (unused, original packaging).

Contact us